Your order

Folder for adding Your order articles

What is my tracking code?
You can lookup your tracking code here: https://forms.gle/FAobbgmu6U5a2uc56 If you still cannot retrieve your tracking code, please submit a support tic...
Thu, 6 Feb, 2020 at 7:49 PM
Digital Download Code & Link
You can lookup your digital download code and link here: https://forms.gle/gKcbgVzG31cth7H97 If you still cannot retrieve your digital download code and...
Wed, 22 Jan, 2020 at 11:52 PM
Does my order come with a digital download?
Yes, your order comes with a digital download. You can lookup your digital download code and link here: https://forms.gle/gKcbgVzG31cth7H97 We sent ...
Wed, 22 Jan, 2020 at 11:51 PM
When will I receive my order?
We are pleased to announce that both the standard edition of In Search of Darkness and the Corey Taylor edition have now been shipped. US customers can expe...
Thu, 6 Feb, 2020 at 5:17 PM
Wrong item in my order
If you received a wrong item in your order, please submit a ticket with Type = 'Wrong Item' here: https://creatorvc.freshdesk.com/support/tickets/...
Fri, 13 Mar, 2020 at 4:07 PM
Requesting a replacement for a broken or damaged item
Replacements for broken or damaged items will be manufactured and shipped in March, and we will email you a tracking code once that happens. If you are ...
Wed, 11 Mar, 2020 at 8:37 PM
Refund requests
We are unable to offer a refund at this time.  You can watch the film via the digital download, but the physical items have been delayed due to an issue...
Wed, 22 Jan, 2020 at 11:58 PM