Digital Delivery

Where is my digital code?
Digital Streaming and download codes will be emailed to customers between the 17th and 20th November using the email address provided when purchasing. If yo...
Fri, 20 Nov, 2020 at 6:14 PM
My digital code is not working. What should I do?
If your code is not working, please contact support@creatorvc.com and include your order number.
Thu, 12 Nov, 2020 at 8:48 PM
What platform do you use for streaming/downloading the film?
We use Vimeo On Demand to enable our customers to stream/download their copies of In Search of Darkness: Part II
Thu, 12 Nov, 2020 at 8:49 PM
I am experiencing technical issues with Vimeo. What should I do?
For any technical enquiries regarding Vimeo please contact Vimeo directly or visit their FAQ.
Thu, 12 Nov, 2020 at 8:49 PM
What are the rules in the Discord community?
Keep chat relevant to the channel you are in. Do not spam messages, macros, or bot commands. Do not abuse pings. @Administrators, @Moderators, @username#...
Thu, 12 Nov, 2020 at 8:52 PM
I have been removed from the Discord community. What can I do?
Our admins' decisions are final and guests are only removed if they break the rules. If you feel like you’ve been treated unfairly, please contact suppo...
Thu, 12 Nov, 2020 at 8:53 PM
How do I participate in a Watch Party
A. Here is a handy video guide to show you how to participate in our Watch Parties (VIDEO LINK)
Thu, 12 Nov, 2020 at 8:53 PM
How can I download In Search of Darkness: Part 1?
Due to the limitations of Vimeo-on-demand (the platform we use for video delivery) the bonus content for our standard edition of In Search of Darkness: Part...
Wed, 18 Nov, 2020 at 8:14 PM
How do I connect with Discord Community
Customers will be sent a link to connect with our Discord community between the 17th - 20th November 2020 along with our digital delivery of the film. If yo...
Thu, 19 Nov, 2020 at 11:52 AM
I've been sent the wrong edition?
Due to a technical bug, some customers who bought one of our Collector Editions may be sent multiple emails with codes. This is not an issue as we will send...
Thu, 19 Nov, 2020 at 11:08 PM