Shipping and Delivery

In Search of Darkness: Part II - Flash Sale - February 2021 (SHIPPING UPDATE)
We were due to begin shipping In Search of Darkness: Part II on Monday 8th March. Unfortunately, today we received news from our fulfilment partner in C...
Sat, 13 Mar, 2021 at 4:55 PM
How will I know when my physical items have been shipped?
You will be sent a fulfilment email along with a tracking code in January. We are unable to provide an exact shipping date ahead of confirmation.
Mon, 11 Jan, 2021 at 6:45 PM
What date will you be shipping my physical items?
UPDATE - Tuesday 15th December. All of our physical media/merchandise are manufactured and shipped worldwide from California, USA. Just over a week ago,...
Wed, 13 Jan, 2021 at 8:41 PM
Will I receive my physical items before Xmas?
Due to the recent Coronavirus lockdown in California, our fulfilment centre is unable to begin shipping until after Xmas.
Wed, 16 Dec, 2020 at 4:10 AM
I've received the wrong order/ There are items missing
If you've been mistakenly sent the wrong order or if any items are missing, please send a photo of your package and get in touch with us via email at s...
Mon, 4 Jan, 2021 at 5:14 PM
My delivery tracking code is showing that my order is not moving?
If your tracking number shows that your item is out for delivery but has been delayed or is not moving, please contact the shipping provider directly. Unfor...
Wed, 27 Jan, 2021 at 7:59 PM