Help Centre

Shipping of physical rewards/merchandise began on Monday, February 27th, 2023, and most orders will take two weeks to be shipped out. Most orders from o...

All backers of In Search of Darkness: Part III receive a VHS-style Lifetime membership card with a URL link and QR code to a webpage offering exclusive disc...

Our digital release of ISOD3 is for backers only, and pricing our film on Vimeo at the maximum Vimeo allows ($2000) discourages unauthorised purchases from ...

Vimeo on demand allows us to distribute individual backer codes at scale and the platform delivers a high standard of video streaming quality.

Yes, a Vimeo account is required to access the documentary, and it’s free to set up

Yes, English and Spanish subtitles are included with the digital release, but please note the bonus content does not come with subtitles.

Please take a screenshot of where your credit should be (they are listed alphabetically) and contact support@creatorvc.com 

Please check your spam folder and ensure that codes@creatorvc.com is added to your email whitelist so you can receive our emails. Here is a guide to show yo...

If you spot an error, please take a screenshot and contact support@creatorvc.com

We announced on our ISOD3 backer Livestream event that we would offer Elvira and Corey Taylor Collector Editions. These Collector Editions were promoted exc...