FAQs

Why Does Vimeo Say It Costs $2000 to Purchases the Documentary?
Our digital release of ISOD3 is for backers only, and pricing our film on Vimeo at the maximum Vimeo allows ($2000) discourages unauthorised purchases from ...
Thu, 24 Nov, 2022 at 7:26 AM
Why Do You Use Vimeo On Demand For Digital Editions?
Vimeo on demand allows us to distribute individual backer codes at scale and the platform delivers a high standard of video streaming quality.
Thu, 24 Nov, 2022 at 7:28 AM
Do I need a Vimeo account to stream and/or download the documentary?
Yes, a Vimeo account is required to access the documentary, and it’s free to set up
Thu, 24 Nov, 2022 at 7:29 AM
I haven’t received my digital code?
Please check your spam folder and ensure that codes@creatorvc.com is added to your email whitelist so you can receive our emails. Here is a guide to show yo...
Thu, 24 Nov, 2022 at 7:30 AM
I can’t find my credit
Please take a screenshot of where your credit should be (they are listed alphabetically) and contact support@creatorvc.com 
Thu, 24 Nov, 2022 at 7:31 AM
Does ISOD3 come with subtitles?
Yes, English and Spanish subtitles are included with the digital release, but please note the bonus content does not come with subtitles.
Thu, 24 Nov, 2022 at 7:29 AM
I’ve spotted an error in In Search of Darkness: Part III
If you spot an error, please take a screenshot and contact support@creatorvc.com
Thu, 24 Nov, 2022 at 7:30 AM
Will You Be Offering Collector’s Editions?
We announced on our ISOD3 backer Livestream event that we would offer Elvira and Corey Taylor Collector Editions. These Collector Editions were promoted exc...
Fri, 25 Nov, 2022 at 7:52 AM
Whats the runtime of In Search of Darkness: Part III?
The documentary has a runtime of 5 hours and 41 minutes.
Fri, 25 Nov, 2022 at 8:52 PM
When Will I Receive My Copy?
Digital streaming/download codes will be emailed to backers at the end of November 2022. Shipping of physical rewards/merchandise is due to begin in January...
Fri, 25 Nov, 2022 at 7:48 AM