Q: My payment was declined. What steps can I take?
A: We utilize Shopify, a leading e-commerce platform, for our payments. If you face payment issues, please reach out to your card issuer or bank to authorize the transaction as we can't directly assist with payment matters.
Q: Do you ship internationally?
A: Absolutely! We offer worldwide shipping to most locations and accept multiple currencies through our secure payment system. While all transactions are in U.S. Dollars, your bank or credit card statement will show the equivalent in your local currency.
Q: Is the Blu-ray region-free?
A: Absolutely, our Blu-ray is region-free.
Q: Will there be subtitles for the documentary?
A: Yes, we offer subtitles in both English and Spanish.
Q: When can I expect to receive my copy?
A: Digital copies are slated for release in November 2024, with physical editions being dispatched in December 2024.
Q: Could you detail your refund policy?
A: We provide a 14-day money-back guarantee post-purchase. After this period, funds are used for production, and refunds aren't possible. However, if there's an issue with the shipping due to our error or our partners' (e.g., damaged goods), we'll ship replacements.
Q: Are there any restrictions on the username for the credits?
A: Usernames in credits are capped at 28 characters. Offensive language, racial, or sexual terms are not permitted. If you'd like, your online handle or website/blog/channel name can be included, provided it's within the 28-character limit.
Q: Do you have an active Discord community?
A: Yes, we do! Join our Discord community here.
Q: Why focus on 1990-1994 instead of the full decade, as with ISOD '80s?
A: Based on feedback from our backers, we opted to segment the decade. We're starting with 1990-1994 to delve deeper into more films.
Q: Why isn't there a DVD option for the documentary anymore?
A: We've phased out the DVD option due to diminished demand.
Q: How can I participate in the live Q&A events?
A: We host our live Q&A sessions on YouTube. Exclusive links are dispatched to our backers via email prior to the event.
Q: Will you be releasing Collector Editions?
A: Indeed! We aim to introduce Collector Editions, and our backers can anticipate an upgrade opportunity in October of the coming year.
Q: Will this documentary be available on streaming platforms like Shudder?
A: Our documentary is an exclusive offering for our pre-ordering backers. As of now, there are no intentions to launch it on streaming platforms.