Help Centre

FAQs 14

• Do you accept international orders?
• My payment was declined, what should I do?
• Will the Blu-ray be region free?
• Will the documentary have subtitles?
• Why are you crowdfunding this project?

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FAQs 19

• Why Does Vimeo Say It Costs $2000 to Purchases the Documentary?
• Why Do You Use Vimeo On Demand For Digital Editions?
• Do I need a Vimeo account to stream and/or download the documentary?
• I haven’t received my digital code?
• I can’t find my credit

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FAQs 10

• What quality of DVD and Blu-ray will you be using?
• Will First Person Shooter have subtitles?
• Will First Person Shooter be region free?
• How will physical rewards be sent out?
• Will you have any stretch goals?

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FAQs 2

• When will physical rewards be sent out?
• My order has been shipped to the wrong address

Credits 4

• Can I change my name in the credits?
• Where can I find my name in the credits?
• I cannot find my name in the credits
• I don’t know if I customised the fan credit?

Digital Delivery 10

• Where is my digital code?
• My digital code is not working. What should I do?
• What platform do you use for streaming/downloading the film?
• I am experiencing technical issues with Vimeo. What should I do?
• What are the rules in the Discord community?

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General Enquiries 7

• I missed out on ordering In Search of Darkness: Part II, how can I get a hold of a copy?
• What language subtitles does the film come with?
• How do I request a refund?
• How long do refunds take to process?
• What is a Collector's Edition?

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Shipping and Delivery 5

• How will I know when my physical items have been shipped?
• What date will you be shipping my physical items?
• Will I receive my physical items before Xmas?
• I've received the wrong order/ There are items missing
• My delivery tracking code is showing that my order is not moving?

FAQs 5

• Can I change my shipping address?
• What shipping methods are you using?
• How long will the delivery take to arrive?
• Is the delivery slot flexible?
• Exclusive Producer only Digital Premiere with Production Team and Special Guests.

Credits 0

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