Help Centre

Credits 5

• In Search of Darkness: Part II - Flash Sale Feb 2021 - Refund policy & FAQ
• Can I change my name in the credits?
• Where can I find my name in the credits?
• I cannot find my name in the credits
• I don’t know if I customised the fan credit?

Digital Delivery 10

• Where is my digital code?
• My digital code is not working. What should I do?
• What platform do you use for streaming/downloading the film?
• I am experiencing technical issues with Vimeo. What should I do?
• What are the rules in the Discord community?

See all 10 articles

General Enquiries 7

• I missed out on ordering In Search of Darkness: Part II, how can I get a hold of a copy?
• What language subtitles does the film come with?
• How do I request a refund?
• How long do refunds take to process?
• What is a Collector's Edition?

See all 7 articles

Shipping and Delivery 6

• In Search of Darkness: Part II - Flash Sale - February 2021 (SHIPPING UPDATE)
• How will I know when my physical items have been shipped?
• What date will you be shipping my physical items?
• Will I receive my physical items before Xmas?
• I've received the wrong order/ There are items missing

See all 6 articles

FAQs 5

• Can I change my shipping address?
• What shipping methods are you using?
• How long will the delivery take to arrive?
• Is the delivery slot flexible?
• Exclusive Producer only Digital Premiere with Production Team and Special Guests.

FAQs 1

• When will physical rewards be sent out?

Credits 0

Orders and Refunds 0

Shipping FAQs 0

Privacy policy 0

FAQ 0

Flash Sale 0

Your order 0

Opt-out policy 0