Please note: Shipping costs are charged separately when the items are ready to be fulfilled. Estimated shipping date - April 2025. 

Shipping Method: We strive to make our products accessible to our valued customers in the United States and around the world. To keep costs manageable for you, we ship all packages from the United Kingdom via Royal Mail's untracked service as standard. However, we understand that some customers may prefer the added security of tracked shipping. If you would like this service, we can provide it upon request, although please be aware that the shipping fee will be higher due to the additional cost of tracking. We appreciate your understanding and patience in this matter.

Delivery Time Frame: While we aim to get your order to you as quickly as possible, please note that our standard shipping times for packages sent via Royal Mail from the UK to the US are typically within 2 weeks from the date of dispatch. However, these are estimates, and actual delivery times may vary. We appreciate your patience and understanding.

Address Verification: To ensure your package arrives at the correct destination, we require you to confirm your shipping address before we dispatch your order. Please review your information carefully for accuracy. If a package is returned to us due to an incorrect or incomplete address provided by you, the cost of reshipment will be your responsibility. We strongly encourage you to double-check your shipping details during the confirmation process to avoid any unnecessary delays or costs.

Lost Packages: We understand the disappointment and inconvenience that comes with a delayed or lost package. If your order has not arrived 4 weeks after the dispatch date, we consider it as 'lost'. In such cases, we are committed to making things right. We will replace the item and resend it to you. However, if you would like added security, you have the option to pay for tracked shipping for the replacement item. Our goal is to ensure you receive your order, and we will work diligently with you to resolve any issues that arise during the shipping process.

Fraud Prevention: We take the security of our business and the fairness to our customers very seriously. As such, we reserve the right to cancel and refund any order that appears to be fraudulent or suspicious in nature. This is to ensure the integrity of our operations and to protect all our customers. We appreciate your understanding and cooperation in this matter.

Customer Responsibility: Please ensure that the shipping address you provide us with is accurate and complete. If a package is returned to us due to an incorrect address provided by you, a restocking fee will be applied to any replacement order. If your package is delayed or missing, we recommend reaching out to your local post office or customs office for assistance, as they may have more immediate information regarding your package's location. We appreciate your understanding and cooperation in ensuring the successful delivery of your order.

Customs and Duties: Please be aware that as the recipient, you are responsible for any customs fees or import duties that may be charged upon your package's arrival in the United States or elsewhere in the world. These charges are not included in our prices or shipping fees and are determined by your local customs office. We recommend checking with your local customs office for more information about potential charges. We appreciate your understanding in this matter.

Dispute Resolution: We strive to provide excellent customer service and we understand that issues may arise during the shipping process. If you encounter a problem with your shipment, we ask that you contact our customer service team directly. Please provide as much detail as possible about the issue, including your order number and any relevant photos or documentation.

Upon receiving your report, our team will review the details and work with you to find a resolution. This may include offering a partial refund, arranging for a replacement item to be sent, or providing guidance on how to engage with your local post office or customs office.

Please note that all disputes must be reported within a certain timeframe (e.g., within 30 days of the estimated delivery date). Disputes reported after this timeframe may not be eligible for resolution.

Our goal is to ensure your satisfaction and we will make every effort to resolve any issues in a fair and timely manner. We appreciate your patience and understanding during this process.