Thank you for supporting In Search of Darkness 1990-1994! Below are some common troubleshooting tips to help you resolve download-related issues.
1. File Details
We have delivered In Search of Darkness 1990-1994 in two formats to accommodate your preferences:
• 5GB (720p): MP4 file, H264 codec.
• 15GB (1080p): MP4 file, H264 codec.
Both versions have been thoroughly tested prior to release to ensure quality and compatibility.
2. Common Download Issues and Fixes
If you’re experiencing issues downloading the files, here are some steps to resolve them:
• Issue: Download stalls or stops before completion.
• Solution: Ensure your internet connection is stable. For large files, we recommend downloading on a high-speed, stable connection such as Wi-Fi rather than mobile data.
• Tip: Avoid downloading during peak internet usage times, as this may slow speeds.
• Issue: “File not found” or “Link expired” error.
• Solution: Ensure you are using the most recent download link provided via email. If the link has expired, please contact our support team for assistance.
• Issue: Slow download speeds.
• Solution: Download during off-peak hours or check if other devices on your network are consuming bandwidth.
3. Issues Playing the File
The MP4 files provided are compatible with most modern media players on computers, smartphones, and smart TVs. If you experience issues playing the file:
• Ensure your media player supports MP4 (H264 codec). We recommend VLC Media Player, which is free and compatible with most devices.
• Double-check the file size and integrity. Ensure your download was not interrupted, resulting in a partial file.
4. Technical Support for Playback Issues
Please note that we are unable to offer technical support for playback issues on specific devices, such as smartphones, tablets, or computers.
If you encounter problems playing the file on your device:
• Confirm your device meets the necessary requirements to play MP4 files encoded with H264.
• Contact your device manufacturer or refer to their support documentation for troubleshooting assistance.
5. Need Additional Help?
For download-related issues not resolved by the steps above, feel free to contact our support team. Please include the following in your message to help us assist you more quickly:
• The email address used to purchase In Search of Darkness 1990-1994.
• Details of the issue you’re experiencing.
• The type of device and operating system you’re using.
We’re here to help ensure you enjoy your journey into the darkness!
Thank you for your support,
The CREATORVC Team