Introduction
We understand how frustrating it can be not to receive your digital download for The Thing Expanded, especially after eagerly anticipating its release. Rest assured, we’re here to help you resolve this issue as quickly as possible.
Digital Download Email Details
The digital download links for The Thing Expanded were emailed out to all backers on Thursday, April 23rd, 2026. If you haven’t received your email yet, please follow the steps below to troubleshoot the issue.
Steps to Take
1. Check Your Spam/Junk Folder:
• Sometimes, emails can end up in your spam or junk folder. Please check these folders to see if your email is there.
2. Email Delivery Issues:
• Despite our best efforts, some emails can get blocked by ISPs, which is unfortunately out of our control. To help ensure our emails reach you in the future, please add no-reply@creatorvc.com and support@creatorvc.com to your email whitelist or contacts list.
3. Contact Support:
• If you have checked your spam/junk folders and still cannot find your digital code email, please contact our support team for assistance. Email us at support@creatorvc.com with your backer details, and we’ll help you get your digital code as soon as possible. Please note that it may take up to four working days to get a response.
Conclusion
We appreciate your patience and support. Our team is committed to ensuring you have a smooth experience with The Thing Expanded. Thank you for supporting our project, and we hope you enjoy the documentary!
If you have any other questions or need further assistance, feel free to reach out to our support team.
Thank you,
The Thing Expanded Team