Update: 3 July 2026
As of today, we have sent four reminder emails to backers who still have an outstanding shipping payment fee, and we have also sent an SMS to our US backers who have not yet paid. We will send one final reminder email in two weeks' time. After that, it will be up to you to contact us directly to arrange payment of your shipping fee.
We have done everything we can to reach every backer about their outstanding shipping payment. Your copy of The Thing Expanded on Blu-ray is packed and ready, and is simply waiting for your shipping fee to be paid before the CREATORVC team can send it out to you. If you have any questions, please do get in touch and we will be happy to help.
Paying Shipping for Your Blu-ray Edition of The Thing Expanded
Thank you for backing The Thing Expanded. Your Blu-ray edition is on its way to being fulfilled, and we now need you to complete your shipping payment so we can get your copy out to you.
How to pay for your shipping
Please head to the link below to make your shipping payment:
https://shipping.thethingexpanded.com
What we'll ask you for
When you visit the payment page, we'll ask you to provide two things:
- The email address you used to place your original order. This lets us match your shipping payment to the correct backer record. IMPORTANT! When entering your name and email address, they must match the name and email you used for your order, and are case-sensitive.
- Your country. This determines which shipping rate applies to you (see the tiers below).
Please make sure the email you enter is the same one used at the time of your order, otherwise we may not be able to match your payment to your reward.
Fulfilment and delivery of your Blu-Ray packages is expected to begin in mid-June.
Shipping pricing
Shipping is charged in three tiers:
- $15 for domestic shipping (United States)
- $23 for international shipping
- $26 for international shipping if you also ordered a t-shirt
Once you've paid your shipping, you'll receive a receipt, and fulfilment is due to begin in mid-June.
We do not profit from shipping
We want to be completely transparent: we do not make any profit on shipping. These amounts are exactly what our fulfilment company charges us, combined with what the shipping carriers charge. We simply pass on the direct cost to you with nothing added on top.
Customs and Duties
Please be aware that as the recipient, you are responsible for any customs fees or import duties that may be charged upon your package's arrival in the United States or elsewhere in the world. These charges are not included in our prices or shipping fees and are determined by your local customs office. We recommend checking with your local customs office for more information about potential charges. We appreciate your understanding in this matter.
Reminder emails
If you haven't yet paid your shipping, we'll send you a weekly reminder email. We'll do this for four weeks to make sure no one misses the window to complete their payment.
Your Blu-ray copy of The Thing Expanded is part of a strictly limited run and comes with its own individually numbered card, making it a genuine collectable. Given how popular this documentary has been, these won't be available for very long, and once they're gone, they're gone. As we've seen with our previous documentaries, editions like these tend to appreciate in value over time, so this is one to hold onto. We truly hope you love it. Once you've watched the documentary, we'd really appreciate it if you could leave us a review over on Facebook, Instagram, or X. You can find us at @thingexpanded. We'd love to hear from you.
Need help?
If you run into any problems, please contact us at support@creatorvc.com, and we'll be happy to assist.
Please also make sure you've whitelisted orders@creatorvc.com, as this is the address your shipping emails will be sent from. Whitelisting it ensures our messages reach your inbox and don't get caught in spam or promotions filters.
Thank you again for your support. We can't wait to get The Thing Expanded into your hands.