Payment FAQ
When Do I Pay for Shipping?
Shipping is charged at the point of fulfillment at cost (your shipping cost will be the price we pay and we will not make profit on it). We estimate this will happen in July 2027.
At current prices, we expect shipping prices for our Blu-ray + Book tier to be $10 for domestic (US), and $18.00 for international orders.
For our full merch tier, or any order which includes posters or a t-shirt, our expected shipping rates are $18 for domestic (US) and $30 for international orders.
When Will I Receive My Copy?
This is a pre-order and In Search of Darkness ’70s is just entering production. We are aiming to ship products (including digital products) in July 2027.
My Payment Was Declined, What Should I Do?
Our payments system is hosted by Shopify, the world’s number one ecommerce platform. If you are having problems making a payment we are unable to assist. Please contact your card issuer/bank and ask them to accept the transaction.
What is Your Refund Policy?
We offer a 14-day money-back guarantee from your date of purchase. After this, money is allocated to producing your items and refunds will not be available. In the event of a problem with shipping where ourselves or one of our partners is at fault (such as a damaged package) we will send out replacement items.
Do You Accept International Orders?
Yes. We offer shipping worldwide to most countries, and accept most currencies through our secure payment processing system. Although payments are processed in U.S. Dollars, you will see the equivalent charge in your currency on your bank or credit card statement.
Product FAQ
What Will The Tech Specs for the Digital Download Be?
The download will be a H264 MP4 file, 1080p. We expect the download size to be approximately 15GB. We will also provide a lower-quality version with a file-size of approx. 5GB.
Why Isn’t There a DVD Format?
Due to low demand we no longer offer our documentaries on DVD.
Will The Blu-ray Be Region-Free?
Yes, the Blu-ray will be region free.
Will the Documentary Have Subtitles?
Yes, English and Spanish
How Long Will The Book Be?
The book is sized to fit in the slipcase alongside the Blu-ray, and will be approximately 80 pages long.
When Will I Receive My Copy?
We estimate digital and physical editions will be ready to ship in July 2027.
What can I put as my username in the credits?
Names in the credits are limited to 28 characters. We don’t accept bad language, racial, or sexual terms. You can include your online handle or the name of your website/blog/channel if you wish to and it fits within your 28 characters.
Other Q&A
My Question Isn’t Answered Here
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