FAQs
Update: July 22, 2024 Please note: We are no longer accepting any requests for credit adjustments. Thank you for your understanding. Introduct...
Mon, 22 Jul, 2024 at 9:58 PM
Introduction First and foremost, we want to extend our heartfelt gratitude to all our Producer level backers for your incredible support. We’re excited ...
Mon, 1 Jul, 2024 at 3:07 AM
Shipping is charged at the point of fulfilment (estimated August/September 2024). In the current economic climate, shipping costs are fluctuating and hard t...
Thu, 29 Aug, 2024 at 11:12 PM
Overview: This article provides information for customers who have purchased the Producer level reward tiers for the “Aliens Expanded” documentary, specifi...
Fri, 31 May, 2024 at 3:22 PM
Yes. We accept most currencies through our secure payment processing system. Although payments are processed in U.S. Dollars, you will see the equivalent ch...
Tue, 8 Nov, 2022 at 7:46 PM
Our payments system is hosted by Shopify, the world’s number one ecommerce platform. If you are having problems making a payment we are unable to assist. Pl...
Tue, 8 Nov, 2022 at 7:48 PM
Yes, the film with come with English and Spanish subtitles.
Tue, 8 Nov, 2022 at 7:49 PM
Aliens Expanded is not just about the end result of an amazing documentary; a lot of the value for backers is derived from participating in the journey to g...
Tue, 8 Nov, 2022 at 7:49 PM
We offer a 14-day money-back guarantee from your date of purchase. After this, money raised by the campaign is allocated to the production budget and refund...
Tue, 8 Nov, 2022 at 7:50 PM