Introduction
We understand how frustrating it can be not to receive your digital code for Aliens Expanded, especially after eagerly anticipating its release. Rest assured, we’re here to help you resolve this issue as quickly as possible.
Digital Code Email Details
The digital codes for Aliens Expanded were emailed out to all backers on Friday, June 28th, 2024. If you haven’t received your code yet, please follow the steps below to troubleshoot the issue.
Steps to Take
1. Check Your Spam/Junk Folder:
• Sometimes, emails can end up in your spam or junk folder. Please check these folders to see if your digital code email is there.
2. Email Delivery Issues:
• Despite our best efforts, some emails can get blocked by ISPs, which is unfortunately out of our control. To help ensure our emails reach you in the future, please add codes@creatorvc.com and support@creatorvc.com to your email whitelist or contacts list.
3. Contact Support:
• If you have checked your spam/junk folders and still cannot find your digital code email, please contact our support team for assistance. Email us at support@creatorvc.com with your backer details, and we’ll help you get your digital code as soon as possible.
Conclusion
We appreciate your patience and support. Our team is committed to ensuring you have a smooth experience with Aliens Expanded. Thank you for backing our project, and we hope you enjoy the documentary!
If you have any other questions or need further assistance, feel free to reach out to our support team.
Thank you,
The Aliens Expanded Team