Help Centre

UPDATE - FRIDAY 4TH OCTOBER, 2024 We are pleased to report that 90% of pre-orders have successfully completed their shipping fee payment for the Aliens ...

***UPDATE - TUESDAY 17TH SEPTEMBER, 2024*** We’re excited to share that 80% of pre-orders for Aliens Expanded have now been shipped! However, we’ve become ...

Issue: You’ve completed your shipping payment for Aliens Expanded, but you haven’t yet received your tracking link. Solution: Once you’ve paid t...

Introduction We understand how frustrating it can be not to receive your digital code for Aliens Expanded, especially after eagerly anticipating its rel...

Thank you for your pre-order of the Aliens Expanded documentary! We are excited to bring this project to life and appreciate your support. Due to the na...

Introduction Thank you for your support of Aliens Expanded. We understand that some of our backers are experiencing difficulties downloading the video f...

Introduction We recently released the digital version of Aliens Expanded to our backers. The video file is a 15GB file encoded using the H265 codec. Whi...

Update: July 22, 2024 Please note: We are no longer accepting any requests for credit adjustments. Thank you for your understanding. Introduct...

Introduction First and foremost, we want to extend our heartfelt gratitude to all our Producer level backers for your incredible support. We’re excited ...

Shipping is charged at the point of fulfilment (estimated August/September 2024). In the current economic climate, shipping costs are fluctuating and hard t...