FAQs

Shipping Fee Payment Request for Aliens Expanded Backers
FINAL UPDATE - MONDAY 21ST OCTOBER, 2024 We’re pleased to share that 95% of Aliens Expanded pre-orders have now successfully completed their shipping pa...
Mon, 21 Oct, 2024 at 6:04 PM
When will I receive my copy? Updated Delivery Schedule for Aliens Expanded Documentary
***UPDATE - TUESDAY 17TH SEPTEMBER, 2024*** We’re excited to share that 80% of pre-orders for Aliens Expanded have now been shipped! However, we’ve become ...
Tue, 17 Sep, 2024 at 5:03 PM
What to Do If You’ve Paid the Shipping Fee but Haven’t Received a Tracking Link
Issue: You’ve completed your shipping payment for Aliens Expanded, but you haven’t yet received your tracking link. Solution: Once you’ve paid t...
Tue, 10 Sep, 2024 at 3:35 PM
What to Do If You Haven’t Received Your Aliens Expanded Digital Code
Introduction We understand how frustrating it can be not to receive your digital code for Aliens Expanded, especially after eagerly anticipating its rel...
Mon, 1 Jul, 2024 at 1:57 AM
Why We Cannot Make Changes to Your Aliens Expanded Documentary Pre-Order
Thank you for your pre-order of the Aliens Expanded documentary! We are excited to bring this project to life and appreciate your support. Due to the na...
Thu, 29 Aug, 2024 at 9:12 PM
Troubleshooting Download Issues for Aliens Expanded Video File
Introduction Thank you for your support of Aliens Expanded. We understand that some of our backers are experiencing difficulties downloading the video f...
Sat, 29 Jun, 2024 at 8:13 AM
Playing Issues with Aliens Expanded Video File: H265 Codec
Introduction We recently released the digital version of Aliens Expanded to our backers. The video file is a 15GB file encoded using the H265 codec. Whi...
Sat, 29 Jun, 2024 at 5:30 PM
Amending Errors or Omissions in Backer Credits for Aliens Expanded
Update: July 22, 2024 Please note: We are no longer accepting any requests for credit adjustments. Thank you for your understanding. Introduct...
Mon, 22 Jul, 2024 at 9:58 PM
IMDB Credits for Producer Level Backers
Introduction First and foremost, we want to extend our heartfelt gratitude to all our Producer level backers for your incredible support. We’re excited ...
Mon, 1 Jul, 2024 at 3:07 AM
When will shipping be charged?
Shipping is charged at the point of fulfilment (estimated August/September 2024). In the current economic climate, shipping costs are fluctuating and hard t...
Thu, 29 Aug, 2024 at 11:12 PM