FAQs

Information on IMDB Credits for Producer Level Backers
Overview: This article provides information for customers who have purchased the Producer level reward tiers for the “Aliens Expanded” documentary, specifi...
Fri, 31 May, 2024 at 3:22 PM
When will I receive my copy? Updated Delivery Schedule for Aliens Expanded Documentary
Overview: This article provides an update for backers of the “Aliens Expanded” documentary regarding the delivery schedule for both digital and physical me...
Fri, 31 May, 2024 at 3:30 PM
Do you accept international orders?
Yes. We accept most currencies through our secure payment processing system. Although payments are processed in U.S. Dollars, you will see the equivalent ch...
Tue, 8 Nov, 2022 at 7:46 PM
My payment was declined, what should I do?
Our payments system is hosted by Shopify, the world’s number one ecommerce platform. If you are having problems making a payment we are unable to assist. Pl...
Tue, 8 Nov, 2022 at 7:48 PM
Will the Blu-ray be region free?
Yes, the Blu-ray will be region free
Tue, 8 Nov, 2022 at 7:48 PM
Will the documentary have subtitles?
Yes, the film with come with English and Spanish subtitles.
Tue, 8 Nov, 2022 at 7:49 PM
Why are you crowdfunding this project?
Aliens Expanded is not just about the end result of an amazing documentary; a lot of the value for backers is derived from participating in the journey to g...
Tue, 8 Nov, 2022 at 7:49 PM
What is your refund policy?
We offer a 14-day money-back guarantee from your date of purchase. After this, money raised by the campaign is allocated to the production budget and refund...
Tue, 8 Nov, 2022 at 7:50 PM
When will shipping be charged?
Shipping is charged at the point of fulfilment (estimated July 2024). In the current economic climate, shipping costs are fluctuating and hard to predict. D...
Tue, 16 Apr, 2024 at 6:02 PM
How much will shipping be?
Shipping will be charged at cost (your shipping cost will be the price we pay and we will not make profit on it). We currently expect shipping prices to be ...
Tue, 8 Nov, 2022 at 7:50 PM