FAQs
FINAL UPDATE - MONDAY 21ST OCTOBER, 2024 We’re pleased to share that 95% of Aliens Expanded pre-orders have now successfully completed their shipping pa...
Mon, 21 Oct, 2024 at 6:04 PM
***UPDATE - TUESDAY 17TH SEPTEMBER, 2024*** We’re excited to share that 80% of pre-orders for Aliens Expanded have now been shipped! However, we’ve become ...
Tue, 17 Sep, 2024 at 5:03 PM
Issue: You’ve completed your shipping payment for Aliens Expanded, but you haven’t yet received your tracking link. Solution: Once you’ve paid t...
Tue, 10 Sep, 2024 at 3:35 PM
Introduction We understand how frustrating it can be not to receive your digital code for Aliens Expanded, especially after eagerly anticipating its rel...
Mon, 1 Jul, 2024 at 1:57 AM
Thank you for your pre-order of the Aliens Expanded documentary! We are excited to bring this project to life and appreciate your support. Due to the na...
Thu, 29 Aug, 2024 at 9:12 PM
Introduction Thank you for your support of Aliens Expanded. We understand that some of our backers are experiencing difficulties downloading the video f...
Sat, 29 Jun, 2024 at 8:13 AM
Introduction We recently released the digital version of Aliens Expanded to our backers. The video file is a 15GB file encoded using the H265 codec. Whi...
Sat, 29 Jun, 2024 at 5:30 PM
Update: July 22, 2024 Please note: We are no longer accepting any requests for credit adjustments. Thank you for your understanding. Introduct...
Mon, 22 Jul, 2024 at 9:58 PM
Introduction First and foremost, we want to extend our heartfelt gratitude to all our Producer level backers for your incredible support. We’re excited ...
Mon, 1 Jul, 2024 at 3:07 AM
Shipping is charged at the point of fulfilment (estimated August/September 2024). In the current economic climate, shipping costs are fluctuating and hard t...
Thu, 29 Aug, 2024 at 11:12 PM