FAQs
Introduction We understand how frustrating it can be not to receive your digital code for Aliens Expanded, especially after eagerly anticipating its rel...
Mon, 1 Jul, 2024 at 1:57 AM
Introduction Thank you for your support of Aliens Expanded. We understand that some of our backers are experiencing difficulties downloading the video f...
Sat, 29 Jun, 2024 at 8:13 AM
Introduction We recently released the digital version of Aliens Expanded to our backers. The video file is a 15GB file encoded using the H265 codec. Whi...
Sat, 29 Jun, 2024 at 5:30 PM
Update: July 22, 2024 Please note: We are no longer accepting any requests for credit adjustments. Thank you for your understanding. Introduct...
Mon, 22 Jul, 2024 at 9:58 PM
Overview: This article provides an update for backers of the “Aliens Expanded” documentary regarding the delivery schedule for both digital and physical me...
Fri, 31 May, 2024 at 3:30 PM
Introduction First and foremost, we want to extend our heartfelt gratitude to all our Producer level backers for your incredible support. We’re excited ...
Mon, 1 Jul, 2024 at 3:07 AM
Shipping is charged at the point of fulfilment (estimated August 2024). In the current economic climate, shipping costs are fluctuating and hard to predict....
Thu, 27 Jun, 2024 at 2:10 PM
Overview: This article provides information for customers who have purchased the Producer level reward tiers for the “Aliens Expanded” documentary, specifi...
Fri, 31 May, 2024 at 3:22 PM
Yes. We accept most currencies through our secure payment processing system. Although payments are processed in U.S. Dollars, you will see the equivalent ch...
Tue, 8 Nov, 2022 at 7:46 PM
Our payments system is hosted by Shopify, the world’s number one ecommerce platform. If you are having problems making a payment we are unable to assist. Pl...
Tue, 8 Nov, 2022 at 7:48 PM