Help Centre

Introduction We understand how frustrating it can be not to receive your digital code for Aliens Expanded, especially after eagerly anticipating its rel...

Introduction Thank you for your support of Aliens Expanded. We understand that some of our backers are experiencing difficulties downloading the video f...

Introduction We recently released the digital version of Aliens Expanded to our backers. The video file is a 15GB file encoded using the H265 codec. Whi...

Update: July 22, 2024 Please note: We are no longer accepting any requests for credit adjustments. Thank you for your understanding. Introduct...

Overview: This article provides an update for backers of the “Aliens Expanded” documentary regarding the delivery schedule for both digital and physical me...

Introduction First and foremost, we want to extend our heartfelt gratitude to all our Producer level backers for your incredible support. We’re excited ...

Shipping is charged at the point of fulfilment (estimated August 2024). In the current economic climate, shipping costs are fluctuating and hard to predict....

Overview: This article provides information for customers who have purchased the Producer level reward tiers for the “Aliens Expanded” documentary, specifi...

Yes. We accept most currencies through our secure payment processing system. Although payments are processed in U.S. Dollars, you will see the equivalent ch...

Our payments system is hosted by Shopify, the world’s number one ecommerce platform. If you are having problems making a payment we are unable to assist. Pl...