FINAL UPDATE - MONDAY 21ST OCTOBER, 2024


We’re pleased to share that 95% of Aliens Expanded pre-orders have now successfully completed their shipping payments. This milestone marks the end of our efforts to ensure that all backers are set to receive their orders on time, and we want to thank everyone who promptly processed their payments.


This will be our final update on the shipping payment process. Over the past few weeks, we have sent out five separate payment request emails and two SMS reminders to ensure that all backers had ample opportunity to complete their payments. If you still have questions or need assistance, please don’t hesitate to reach out to us at support@creatorvc.com. We’re here to help!






UPDATE - FRIDAY 4TH OCTOBER, 2024


We are pleased to report that 90% of pre-orders have successfully completed their shipping fee payment for the Aliens Expanded Blu-Ray documentary package. However, for the remaining customers who have not yet paid their shipping fee, despite us sending out 3x email reminders, we are now sending out an SMS text message as an additional reminder. Below is an example of the text message these backers will receive:





UPDATE - TUESDAY 17TH SEPTEMBER, 2024


We’re excited to share that 80% of pre-orders for Aliens Expanded have now been shipped! However, we’ve become aware of an issue affecting some backers who ordered the T-shirt package. Unfortunately, this will result in a delay for those orders. Affected backers will receive an email with an updated shipping estimate later this week.


If you have any further questions that aren’t addressed on the Helpdesk, please feel free to contact us at support@creatorvc.com. Please note that due to high demand, responses may be delayed, but we aim to respond to all inquiries within four working days.


Thank you for your patience and support!


UPDATE - Tuesday 10th September: 

Standard Blu-Ray packages should ship out within 48 hours of the shipping payment being received, however orders that include upsells such as In Search of Darkness or In Search of Tomorrow can take up to 4 days to ship out. 


UPDATE - Monday 9th September. All backers have been emailed with a request to make the shipping payment. 

Please check your spam folder if you haven't yet received your shipping payment request email. If you cannot locate the email, don't hesitate to get in touch with support@creatorvc.com.


Aliens Expanded will ship to backers a few days after payment for shipping has been received. Requests for this via email are now being sent out now, and you should receive one by September 6th 2024. After a successful payment, we will process your items, and you will receive a tracking code for your order in an email within a couple of days.


Once you have received the tracking code, please allow 1-2 weeks for the package to arrive.


Why do I have to pay for shipping now?


This has been the plan from the beginning and it was clearly stated on our website, during checkout, and in your order information. Shipping charges fluctuate and we did not want to guess at the future price - by taking shipping now, we are able to charge you the actual cost, rather than inflating it to cover possible increases or holding money back during production to cover possible increases.


How Much is Shipping?


Shipping is $13 for US, $20 for international, and $25 for international with a t-shirt.


FAQs


1. What email address and URL will backers be sent to?

  • Email: The request for shipping payment will come from `shipping@creatorvc.com`. Please ensure this email address is added to your safe sender list to avoid missing any important communication.
  • URL: You will be sent to  (https://shipping.aliens-expanded.com)  


2. What should I do if my card gets declined?

  • Unfortunately, we are unable to assist with declined cards directly. If your card is declined, please contact your bank or card issuer and ask them to accept the charge. We understand this can be frustrating, but this issue is beyond our control.


3. What should I do if the shipping payment address confirmation is not accepted? 

  • If you encounter issues with your shipping payment address not being accepted, please reach out to our support team at `support@creatorvc.com`. We will manually add your address to ensure your order is fulfilled.


We’re committed to making this final stage of the process as seamless as possible, and we appreciate your understanding and cooperation.


If you have any further questions or concerns, please don’t hesitate to contact our support team.