We want to provide an important update regarding some recent orders. On September 6th, labels were created for a batch of orders, but unfortunately, these shipments have not yet moved as expected. We understand how frustrating it can be to wait for your package, and we sincerely apologize for the delay.
What Happened?
During the routine processing of shipments on September 6th, shipping labels were successfully created, but it appears that some of these orders were not dispatched as anticipated. We are actively investigating the cause of this issue to ensure that your packages are processed as quickly as possible.
What Are We Doing About It?
Our team is working closely with our shipping partners to resolve this issue and ensure that your orders are moving through the system. We are committed to the following steps:
Thorough Investigation: We're in communication with our fulfillment center and shipping providers to identify where the delay occurred.
Tracking Updates: We're closely monitoring tracking statuses. As soon as any movement is detected, you will receive an update via email.
Expedited Resolutions: Once the issue is resolved, we will prioritize these delayed shipments to ensure they reach you as quickly as possible.
How Will I Know When My Order Ships?
If your order was part of this batch, please rest assured that we are working hard to get your package moving. You will receive a tracking update as soon as your order is in transit. We recommend keeping an eye on your inbox for further notifications.
Thank You for Your Patience
We know that delays can be frustrating, and we greatly appreciate your patience and understanding while we address this matter. Customer satisfaction is our top priority, and we are taking every measure to ensure that your orders are shipped as quickly and smoothly as possible.
If you have any questions or concerns, please do not hesitate to reach out to our customer service team at support@creatorvc.com.