FAQs
Frequently Asked Questions
Thank you so much for pre-ordering The Thing Expanded. We are currently in the final stages of post-production (including adding our backers' names ...
Fri, 27 Mar, 2026 at 7:36 PM
Yes, English, Spanish and German subtitles will be included.
Tue, 17 Feb, 2026 at 5:47 PM
Shipping for The Thing Expanded is charged at the point of fulfillment at cost (your shipping cost will be the price we pay and we will not make profit on i...
Tue, 17 Feb, 2026 at 5:43 PM
Yes. We offer shipping worldwide to most countries, and accept most currencies through our secure payment processing system. Although payments are processed...
Mon, 12 Aug, 2024 at 5:39 PM
We offer a 14-day money-back guarantee from your date of purchase. After this, money is allocated to producing your items and refunds will not be available....
Mon, 12 Aug, 2024 at 5:38 PM
Our payments system is hosted by Shopify, the world’s number one ecommerce platform. If you are having problems making a payment we are unable to assist. Pl...
Mon, 12 Aug, 2024 at 5:37 PM
The download will be a H264 MP4 file, 1080p. We expect the download size to be approximately 15GB.
Mon, 12 Aug, 2024 at 5:41 PM
Due to low demand we no longer offer our documentaries on DVD.
Mon, 12 Aug, 2024 at 5:41 PM
The documentary and experience is exclusive to our backers who pre-order. There are no plans to make this available on streaming platforms.
Mon, 12 Aug, 2024 at 5:44 PM